Zoho Desk

English + Hindi + Marathi
9 hours
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Course Contents

​Learn Zoho Desk, customization, and third-party integrations.

  1. First 5 things to do in Zoho Desk
  2. Focusing on the right tickets
  3. Ways to begin your day with Desk
  4. Why upgrade to Zoho Desk
  5. Stellar multichannel support
  6. Kicking off Social Media Support
  7. How to build your knowledgebase?
  8. Importance of Community building
  9. Refining your KB and help articles
  10. Increase adoption of knowledgebase
  11. Collaborative customer support
  12. Automating customer service process
  13. Proactive Support
  14. Assigning tickets automatically
  15. Blueprint in Zoho Desk
  16. Multiple accounts with one contact
  17. Q&A (1.5 hours)


Instructor Profile

This course includes:

  • 100% Online Sessions
  • Instructor led
  • Customizable Syllabus
  • Customizable Schedule
  • Certificate of Completion
  • Training Recordings
  • Training Resources
  • Learner Assessment
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