Team Congruence

Languages
English + Hindi + Bengali
Duration
6 hours
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Course Contents

  • To effectively engage, respond, understand, notice & influence internal / external customers
  • To make & take appropriate & essential decisions with clarity & maturity in line with the organizational objectives & culture
  • To get accepted & recognized as promotable within the department
  • To effectively and ethically influence others / peers
  • To collaborate in getting common / organizational goals met
  • To work to create intended results, consequences or outcome aligned to organizational objective/s
  • To be insightful to take priority decisions, handle non-conscious tendencies, manage people, thing, situation to meet common / organizational objectives for the department

  1. Why Soft Skills (People Skills) & Hard Skills (Technical Skills): 10 mins
  2. Communication (How well you engage, respond, understand, notice & influence): 50 mins
    • Communicator Oriented Communication vs. Receiver Oriented Communication
    • Active Listening (AL): Features of AL
      • Encourage – Reassure
      • Confirm – Reflect
      • Clarify – Paraphrase
      • Red Flags – Interruptions Handling (Why, What, How)
    • Non-Verbal Cues (NVC): Features of NVC
      • Nod, Hand/Face Gesture
      • Eye Contact, Posture
      • Speaking – Tone, Pace
      • Red Flag – Reactive Behavioral Pattern (Why, What, How)
  3. Critical Thinking (How well you can make & take decisions with clarity & maturity in line with organizational objective & culture): 50 mins
    • Analysis – Informed Decision
    • Features of CT
      • Creativity, Flexibility, Curiosity, Out of the Box Thinking
    • Red Flag
      • Automatic Negative Thinking (ANTs)
  4. Leadership (How well you are accepted/recognized as promotable within the department): 50 mins
    • Conflict Management & Resolution
      • Delegating (Time Leveraging), Decision Making (Firm, Confident, Quick)
      • Inspiring, Motivating (Peers, Seniors, Juniors)
      • Organizing, Deputizing, Supervising
    • Congruence
      • Values, Thoughts, Language, Attitude, Behavior, Actions
  5. Attitude (How well you come about to effectively & ethically influence others): 50 mins
    • Positive, Confident, Body Posture, Sense of Humor,
    • Courteous, Friendly, Energetic, Patient, Honest
  6. Teamwork (How well you collaborate in getting common/organizational goals met): 50 mins
    • Open to Feedbacks
    • Self-Aware, Empathy (Caring for Others)
    • Rapport Building
    • Collaborating vs. Competing on Shared Goal/s
    • Social (Allowing Space for Others, Connecting, Engaging)
  7. Work Ethic (How well you work to take ownership of your work / department to create intended results / consequences): 50 mins
    • Competitive, Driven, Accountable, Ownership of Work and Department
    • Persistent, Thick Skinned, Time Target Keeper
    • Work Pressure Resilience vs. Mental Resilience
    • Clarity on Job Priority, Result-Oriented
  8. Other Critical Essentials (How insightful you are to take priority decisions, handle non-conscious tendencies, manage people, thing, situation to meet common/organizational objectives for the department): 50 mins
    • Customer Handling: External, Internal
    • Mental States (Awareness Centric)
    • Conditioned Patterning vs. Conscious Patterning
    • Reactive Living Practices vs. Responsive Living Practices
    • Perceptive Filters (Habit Centric)
    • Time Leverage (Time Centric)
    • Self-Worth (Belief Centric)
    • Actualization (Potential Centric)

An open mind ready to explore new possibilities to achieve better and more with each day.

Instructor Profile

instructor_image

Shantanu is an expert in Advanced NLP Training, Coaching, and Human Potential Development. He developed the framework ' NLP+ Lifestyle Process & Excellence Intervention Technology (EIT)' practices.

This course includes:

  • 100% Online Sessions
  • Instructor led
  • Customizable Syllabus
  • Customizable Schedule
  • Certificate of Completion
  • Training Recordings
  • Training Resources
  • Learner Assessment
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