Speaking and Written Communication Skills

English + Hindi + Bengali
Batch Size
18 hours
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Course Contents

  • Improved speaking and written communication skills, with introducing, influencing and converting customers built in.
  • Further knowledge of arguing for/ against, merits/ demerits, dealing with rudeness, dealing with indecisiveness.
  • Knowledge of arguing legally for and against. 

  1. Proper Speaking Practices
  2. Principles of Communication
  3. Barriers to Communication
  4. Introduction, Body and Ending of a talk
  5. Influencing and Converting
  6. Merits and Demerits
  7. Arguing Legally
  8. Factors in Communication
  9. Communication Patterns
  10. Communication Matrix
  11. Key Terms of Assertiveness
  12. Qualities, Steps to be Assertive
  13. Listening Skills
  14. Do's and Don'ts of Listening
  15. Effective Listening
  16. Types of Listening
  17. Myths about Listening
  18. Feedback, Questioning Technique
  19. Non Verbal Communication
  20. Types of non Verbal Communication
  21. Matrix of non Verbal Communication
  22. International Cues of Body Language
  23. Types of Body Language
  24. Global Culture Types
  25. Gauging Body Language

High School (Class 12) / Graduates in any discipline

Instructor Profile


Finance Professional. 27 yrs experience in Corporate, Education / Mentoring and Entrepreneurship. 5+ yrs with Hindustan Unilever and 14+ yrs with Tata Group. Qualified counsellor with PGD certification. Best selling author on Amazon.

This course includes:

  • 100% Online Sessions
  • Instructor led
  • Customizable Syllabus
  • Customizable Schedule
  • Certificate of Completion
  • Training Recordings
  • Training Resources
  • Learner Assessment
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