1. Achieve better customer service and retention by customer facing team in banking, insurance & other service sectors
2. Team operates with more confidence while handling customers
3. Team learns to create & embrace a "Happy to Serve" culture leading to customer delight
Pre-Training Assessment: Learners to Write Action Points - "What could be some action points for you that could collectively lead to great customer service?"
Post-Training Assessment: Learners to Write Action Points - "What could be some action points for you that could collectively lead to great customer service?"
Learners should be having at least a year of experience in extensive customer facing.
Driving Professional Development & Learning Content verticals to transform underprivileged youth into professionals at par with industry standards. Identifying the training needs and driving simulation, gamification, in-house and vendor driven programs.
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