Effective Business Communication

Bengali + English + Hindi
Batch Size
8 hours
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Course Contents

  • Understand the need for appropriate communication skills
  • Develop enhanced skills to handle work flow effectively
  • Acquire skills to improve business relationships
  • Enhance your professional image

1 or 2 hours per session

  1. Expectation management
  2. Pre-assessment
  3. Audio-visual aid to portray the difference between good communication and poor communication
  4. The need for effective communication in the hospitality industry
  5. Using powerful cue words for a better communication process
  6. Understanding verbal and non-verbal cues
  7. Group discussion or experience sharing on real life scenarios
  8. Presentation on powerful modes of communication
  9. Understanding the relation between good communication skill and great customer service
  10. The need to develop better team work through honest communication
  11. Identifying the gaps in communication and removing them
  12. How to negotiate effectively yet assertively
  13. Audio-visual aids, business games, role plays
  14. Implement the best ways towards effective and powerful communication in the hospitality industry
  15. Industry best practices
  16. Tips to managers/team leads
  17. Post assessment


Instructor Profile


Accomplished “Communication Specialist” with an extensive experience of over 7 years in corporate houses and institutions.

This course includes:

  • 100% Online Sessions
  • Instructor led
  • Customizable Syllabus
  • Customizable Schedule
  • Certificate of Completion
  • Training Recordings
  • Training Resources
  • Learner Assessment
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