Communication: Elements / Process /Pyramid and Levels.
Communication Barriers
Communication Styles
Activity: Communication Style? What is yours?
Part -II
Listening
Listening Vs Hearing
Listening: Needs it fulfils
Listening Facts
Listening blocks
Signs that you are listening
Steps of good listener
Paraphrasing
Summarizing
Small talk
Activity: You and Others
Session 2: Day 2: Negotiations
Why Negotiations?
Negotiation strategies
Negotiation styles
Per negotiation planning
Preparing for Negotiation
Conducting Negotiation
Communication skills while Negotiating
Body language
Negotiation Tips
Dealing with tricky Negotiations
Discuss- case studies
Session 3: Day 3
Part - III
Effective communication Strategies
Should do
Should Avoid
Body Language Behaviour to be Avoided.
Quality Communication (Handling Difficult conversations)
Activity: How Emotional are you?
Part IV
Empathy while Communication
Listen without Interruption ‘pause and image how the other person is feeling
Reflect back what the other person has said
Validate their Communication
Offer support by saying something like “let’s try to figure this out”
Activity: Check your EQ Level?
There are Five Set of Soft Skills mentioned below which needs individual attention to have an impact and change in one’s behavior and personality.
Communication skills (Vocal and Verbal Communication skills)
Emotional Intelligence and Empathy.
Negotiation Skills
Body Language.
Interpersonal Communication
As per client's request these 5 skill sets have been integrated together for a one-hour session each on two days.
Recommendation: To have an effective impactful change in one’s personality its recommended that each skill set is given individual attention as all these skills are interlinked with each other.