Communication and Skill Modification
Sohini Mukherjee
Business Communication in Hospitality
Languages
Bengali + English + Hindi
Batch Size
10-50
Duration
5 hours
Course Contents
- Understand the need for appropriate communication skills
- Develop enhanced skills to handle work flow effectively
- Acquire skills to improve business relationships
- Enhance your professional image
- Pre-assessment (before course commencement)
- Day I
- Expectation management
- Audio-visual aid to portray the difference between good and poor communication
- The need for effective communication in the hospitality industry
- Day II
- Using powerful cue words for a better communication process
- Understanding verbal and non-verbal cues through audio-visual aids
- Group discussion or experience sharing on real life scenarios
- Day III
- Understanding the relation between good communication skill and great customer service
- The need to develop better team work through honest communication
- Identifying the gaps in communication and removing them
- Day IV
- Implement the best ways towards effective and powerful communication in the hospitality industry
- Industry best practices
- Tips to managers/team leads
- Post assessment (after course completion)
None
Instructor Profile
Accomplished “Communication Specialist” with an extensive experience of over 7 years in corporate houses and institutions.
This course includes:
100% Online Sessions
Instructor led
Customizable Syllabus
Customizable Schedule
Certificate of Completion
Training Recordings
Training Resources
Learner Assessment
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