Assert yourself for Results

Pre-Training Assessment: Complete a survey that gives insight on your current style of communication.

​​Hour 1:

1. What is Assertive behavior?
2. What is Non-Assertive behavior? - Aggressive, Passive, and, Passive Aggressive explained

​​Hour 2:

1. Why choose Assertive behavior in workplace?
2. Activity: "Identify the type of response and label them as assertive, aggressive, passive, or passive aggressive"

​​Hour 3:

1. How Rights & Responsibility go hand-in-hand
2. Assertive Body Language Explained 

​​Hour 4:

1. Role Play to reinforce Assertiveness
2. Listening, Questioning, Summarizing, & Paraphrasing Skills 

​​Hour 5: Techniques to Assert: Broken Record, Responding to aggression/passivity, Acknowledging to Differ, I statement

​​Hour 6: 

1. Role Play by putting people in different roles and sharing the fresh perspectives in the forum.
2. Discussion, Q&A, Feedback

Post-Training Assessment: Provided with an aggressive/passive video message of a supervisor where the supervisor is requesting for a favor that would tax the learners. Learners need to record an assertive response & send it back to the facilitator. The response should be a "win-win" one.