Assert yourself for Results

Bengali + English + Hindi
Batch Size
6 hours
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Course Contents

  1. Learn to express opinions without hurting others 
  2. Learn to say ""No"" justifiably & politely 
  3. Learn to be result oriented by focusing on ""win-win"" outcomes

Pre-Training Assessment: Complete a survey that gives insight on your current style of communication.

​Hour 1:

  1. What is Assertive behavior?
  2. What is Non-Assertive behavior? - Aggressive, Passive, and, Passive Aggressive explained

​Hour 2:

  1. Why choose Assertive behavior in workplace?
  2. Activity: "Identify the type of response and label them as assertive, aggressive, passive, or passive aggressive"

​Hour 3:

  1. How Rights & Responsibility go hand-in-hand
  2. Assertive Body Language Explained 

​Hour 4:

  1. Role Play to reinforce Assertiveness
  2. Listening, Questioning, Summarizing, & Paraphrasing Skills 

​Hour 5: Techniques to Assert: Broken Record, Responding to aggression/passivity, Acknowledging to Differ, I statement

​Hour 6: 

  1. Role Play by putting people in different roles and sharing the fresh perspectives in the forum.
  2. Discussion, Q&A, Feedback

Post-Training Assessment: Provided with an aggressive/passive video message of a supervisor where the supervisor is requesting for a favor that would tax the learners. Learners need to record an assertive response & send it back to the facilitator. The response should be a "win-win" one.

Learners should have the maturity to use assertiveness for mutual gain (employee & organization) and can belong to customer/client facing profile.

Instructor Profile


Driving Professional Development & Learning Content verticals to transform underprivileged youth into professionals at par with industry standards. Identifying the training needs and driving simulation, gamification, in-house and vendor driven programs.

This course includes:

  • 100% Online Sessions
  • Instructor led
  • Customizable Syllabus
  • Customizable Schedule
  • Certificate of Completion
  • Training Recordings
  • Training Resources
  • Learner Assessment
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