• Subject Code: CN/SP

  • Brand: Microsoft

What is Skype?

Skype is a communication platform that allows users to make voice and video calls, send instant messages, and participate in conference calls. It provides a convenient and reliable way to connect with individuals and teams around the world.

Skype offers a range of features designed to enhance communication and collaboration. Users can make one-on-one or group calls, share screens, send files, and engage in text-based chats. The platform is available on various devices, including computers, smartphones, and tablets, making it accessible for users on the go.

Skype also supports international calling and provides affordable rates for making calls to landlines and mobile phones, allowing businesses to communicate with clients and partners across borders.

How can your business benefit from Skype?

Skype offers several benefits for businesses:

  • Cost Savings: Skype allows businesses to make free voice and video calls between Skype users. This can significantly reduce communication costs, especially for international calls.
  • Remote Collaboration: Skype enables teams to collaborate and communicate effectively, regardless of their physical location. It facilitates virtual meetings, screen sharing, and file sharing, promoting remote collaboration and improving team productivity.
  • Client Communication: Skype provides a convenient way to communicate with clients and customers. Businesses can offer customer support through Skype, conduct virtual meetings with clients, and maintain regular communication, building strong client relationships.
  • Flexible Meetings: Skype offers flexibility in scheduling and conducting meetings. It eliminates the need for all participants to be physically present in one location, allowing for more efficient and convenient meeting arrangements.
  • Quick Decision Making: Skype's instant messaging feature enables quick and real-time communication, facilitating prompt decision-making and problem-solving within teams.
  • Integration with Other Tools: Skype integrates with other popular business tools, such as Microsoft Outlook and Office 365, enhancing productivity and streamlining workflows.

Who from your team can learn Skype?

Skype can benefit various roles within a team:

  • Sales and Business Development: Sales professionals can use Skype to connect with leads, conduct product demos, and negotiate deals. They can learn how to effectively use Skype's features to build relationships and close sales.
  • Customer Support: Customer support representatives can learn Skype to provide assistance to customers through voice and video calls. They can resolve customer issues, answer queries, and offer personalized support.
  • Remote Teams: Remote teams can benefit from learning Skype to enhance collaboration and communication. They can participate in virtual meetings, share updates, and maintain regular contact with colleagues and managers.
  • Project Managers: Project managers can use Skype to conduct project status meetings, communicate with team members, and ensure smooth project execution. They can learn how to leverage Skype's features to keep projects on track.
  • Executives and Leaders: Executives and leaders can learn Skype to connect with stakeholders, conduct virtual conferences, and communicate the organization's vision. They can use Skype to facilitate communication at all levels of the company.

Popular things to learn in Skype

When upskilling in Skype, consider focusing on the following key areas:

  • Voice and Video Calling: Learn how to make voice and video calls using Skype. Understand the features available during calls, such as mute, screen sharing, and call recording.
  • Instant Messaging: Explore the instant messaging capabilities of Skype. Learn how to send messages, create group chats, and share files and images.
  • Conference Calls: Master the art of conducting conference calls through Skype. Understand how to invite participants, manage call settings, and facilitate smooth communication during group discussions.
  • Screen Sharing: Learn how to share your screen with others during Skype calls. Understand the different screen sharing options available and how to effectively present information.
  • File Sharing: Explore the file sharing feature in Skype. Learn how to send and receive files, photos, and documents, ensuring efficient collaboration and information exchange.
  • Skype for Business: If your business uses Skype for Business, delve into its additional features and functionalities. Learn how to schedule meetings, join online conferences, and manage contacts and presence.


Skype is a versatile communication platform that offers numerous benefits for businesses. By upskilling in Skype, individuals and teams can improve their communication, collaboration, and productivity. Businesses can benefit from cost savings, remote collaboration, enhanced client communication, flexible meetings, quick decision making, and seamless integration with other tools. Various team members, including sales and business development professionals, customer support representatives, remote teams, project managers, executives, and leaders, can learn and leverage Skype to excel in their roles. Key areas to focus on include voice and video calling, instant messaging, conference calls, screen sharing, file sharing, and Skype for Business features. By acquiring these skills, individuals can harness the full potential of Skype and contribute to the success of their businesses.

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