Customer Service Courses

Excel in your Customer Service

Training Overview

1. Achieve better customer service and retention by customer facing team in banking, insurance & other service sectors 2. Team operates with more confidence while handling customers3. Team learns to create & embrace a "Happy to Serve" culture leading to customer delight

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Writing Responses in Customer Service

Training Overview

Identify the right style and tone of responseEmpathize effectively with the prospective or actual customers resulting in better relationshipLearn standardized response - creating an affable, and positive customer experience A signature style of response evolves setting the organization apart from the rest

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